My previous job was being a Customer Service Representative in a styrophor manufacturing company. I got a call from an account I was handling. My customer was complaining about the quality of our last delivery. He said it failed the drop test and the TV monitor was damaged.
This caused havoc in the entire Sales Department and Operations Department. It was found out that density of the material used for the production of the lot delivered was lighter than the specs needed. The needed packing materials for electronics appliances such as TV, washing machines, and computer monitors must be sturdier, meaning of higher density. Our Company apologized to our customer and re-ran the item with the right density needed. We had paid corresponding amount for the delay and damages caused by this incident.